Return & Refund Policy
Return & Refund Policy
Hiki Hiki LLC Return & Refund Policy
Last Updated: 10.10.2025
At Hiki Hiki LLC, we are dedicated to ensuring your complete satisfaction with every purchase. We stand behind the quality of our products and want you to love what you've bought. Please read the following policy carefully to understand your options.
1. Returns & or Refunds
We accept returns of most new, unopened, and unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, with original tags attached and in its original packaging.
You will also need the receipt or proof of purchase.
2. How to Initiate a Return & or Refund
To start a return, please follow these steps:
Contact Us: Email us at jiaela@hikihikillc.com within the 10-day return for initial fee.
3. Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
4. Non-Returnable Items
Certain types of items cannot be returned for health and safety reasons, or due to their nature:
· Downloadable software products
5. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded but may be exchanged for store credit, subject to the standard return conditions.
6. Need Help?
If you have any questions about our return policy, please don't hesitate to contact our customer service team.
Hiki Hiki LLC
833.491.7161